REFUND POLICY
Returns & Exchanges
At Signature Luxara Designs, each piece is carefully handcrafted and thoughtfully prepared for you. If something is not quite right, we’re here to assist.
14-Day Return Policy
We offer a 14-day return window from the date your order is delivered under the following circumstances:
- Incorrect Item Received
If you receive the wrong product, we will promptly dispatch the correct item or issue a refund to your original payment method. - Faulty or Transit-Damaged Item
If your item arrives faulty or damaged in transit, we will arrange a replacement or provide a refund to your original payment method.
Please refer to the Faulty/Damaged Items section below for full details.
Items Not Eligible for Refund
We do not offer refunds for:
- Change of mind
- Used or burned products
- Gift cards
- Orders where no contact has been made within 14 days of delivery
- Clearance or final sale items
Exchanges
Your satisfaction matters deeply to us. If you receive your piece and feel it’s not the perfect fit for your space, we are happy to arrange an exchange.
Please note:
- Return shipping and re-dispatch shipping costs are the responsibility of the customer.
- Exchanges are processed within 2–4 business days of receiving the returned item.
To begin a return or exchange, please contact us at:
signatureluxaradesigns@outlook.com
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 24 hours of delivery.
Kindly email:
- A clear photo of the item
- A photo of the item inside its original packaging
Send all correspondence to:
signatureluxaradesigns@outlook.com
Our team will promptly arrange a replacement or resolution.
Order Cancellations
Orders may be cancelled provided they have not yet been dispatched.